Bank of America (Lobby Service Only) - Harbor City, California

Andy A.

This is for this branch (as well as BofA's telephone service). Disorganized. I walk in there needing to get a replacement debit card (previous one was damaged). I had used the app and also called but neither worked. Lobby was disorganized, no one knew who was next. I was told I needed "two forms of I.D." even though I already had an account. They only ended up checking one I.D.

Omar K.

This is such a horrible place to bank. 11 people all waiting for 1 teller. There are other employees here but they are just hanging out.

I have to come back and edit this review to say that this line got much much longer after I took the picture. Whoever is managing this branch needs to be fired

Won C.

This branch tellers doing so nice and fast work. They always smile and working hard. Thank you so much!!!

The C.

I wait in line about 15 minutes before it's my turn at the teller's window (I'm there to request a replacement BOA debit card). The teller with a "Poker Player's" face tells me I was in the wrong line. I should take a seat and wait for different representative. There's no one else seated. Several minutes later another bank associate comes over introduces himself and say's, "I'll be right back" He returns with his computer device, takes several notes and leaves. Another customer shows up in this area and the bank associate again takes notes from the newly arrived customer. Now another bank associate comes over and asks me to have a seat in her office. For some reason or other, she asks me the same questions the male associate asked. Turns out it was necessary for this female associate to make additional outside calls to address my problem. After completion, she asked me to give high marks on a upcoming survey that would arrive via email. Some half hour later I'm out of there. To make a long story longer, I rarely go inside this branch office. The survey never arrived via email. No worries. 2 less stars. Date, last week of May 2019

Anthony Q.

Lazy, unwelcoming, did i say lazy? avoid this place. bank of america is loosing its touch. teller's attitude is terrible. made me wait after I deposited my cash and counted other cash to make a bundle out of it. why would you make your customer wait like that? should have given me my receipt so I can leave. DO NO WASTE YOUR CUSTOMER'S TIME! GEEZ PEOPLE!

Anonym

There are 14 windows of sellers but workers only 2.
🤔
Lunch?

Ashley A.

I greatly appreciate the efficiency and courtesy of Emely. I forgot my ID at home so she told me that I didn't have to stand in line when I came back. When I came back, the customer in front of me had so much going on for their transaction, but she worked very swiftly and neatly and made sure their needs were met before she attended to mine. She ensured that she completed her work in accordance with BofA standards, despite the pressure she felt from me, waiting impatiently, and the customer ahead of me. To top it off, I miscalculated how many 20s and 50s I would need to complete my transaction, and didnt realize my mistake, even after repeating it to her several times. I grew more and more frustrated due to the miscommunication (and my oversight), but Emely kept her cool, divvied out the CORRECT number of bills, and sent me on my way with a gentle, "Have a nice day". I took the time to write this because I have been in plenty situations where the customer service agent would have handled me, and the other customer, in a rude or hostile manner. Thank you Emely for serving us with grace and tact.

Judy

諸手続きで伺いましたがとても丁寧で迅速な対応でした。窓口は行員が2〜3名程度で長い列が出来ていることがあるので時間に余裕を持って行く事をお勧めします。