Domino's Pizza - Waukegan, Illinois

Pedro A. C.

I understand individual stores don’t control the online ordering app, but it shouldn’t take 2.25 hours to get a pizza delivered. The order tracking step by step is very inaccurate.

Now, while I don’t blame the store for the online app, I WILL BLAME THEM for the quality of my pies.
We ordered pizzas with EXTRA CHEESE.
Not only did we not get the extra cheese that I paid extra for, WE BARELY EVEN GOT CHEESE!

If you’re swamped, I get it. They’re probably trying to rush to get the pizzas out to satisfy customers, but take a little more pride.
Would you be happy if you got THIS delivered?
And these are their “Black Boxes”

Very disappointed.

Bryan D.

Señores Dominos es económico, siempre y cuando usen la aplicación. En la app siempre hay ofertas y descuentos. Si llegan al lugar y ordenas los precios son más caros. Esta pizza es mediana, 2 toppings y fue gratis por la promoción de Emergency Pizza. Repito, usen la app y haganse una cuenta para puntos, los precios son mucho más baratos🍕🍕🍕🍕🍕
Lo único negativo de dominos es lo caro de los dips, bbq, ranch, ajo, ect. $1.25 por cada uno? Digo, con 2 dolares me compro una botella completa de cualquier tipo.

Jon R.

Had been at least six months since I last ordered from Dominos… I prefer real tavern style pizza. $7 for delivery? Anyway, ordered two pizzas, topping were lacking, $1 for each extra toppings. Difficult to see slivers of green pepper, onions, banana peppers.. I understand that the pizzas are only $6.99 each, but quality has severely declined.

Miguel H.

This is absolutely the worse Dominos location I’ve ever been to and worked for. I’m only going to talk as a customer. Unfortunately this is the only location that delivers to my house. Sometimes is our only option since we always order late. This location most of time takes 1-2 hours to deliver your order. They always mess up on something. This time they didn’t take long I don’t take it on the driver not his fault. But the person preparing it which it’s usually the manager in the store, I know because I have worked there and in 3 other stores. They don’t care about their customers they just want to get the order out of the way. Look at that sandwich it looked like a quesadilla instead of a sandwich. It’s supposed to be cut in half first of all and not sideways like that, it barely had any chicken. They need better management who can actually put an effort into making people’s food. This is ridiculous!

Tracie E.

The food was amazing but yall took unnecessarily long to give us our food. like i know yall see us waiting to be served and yall took almost 20 minutes to give us some breadsticks. and then when i wanna ask wheres the cashier yall wanna give me attitude.. yall better not be wondering why yall getting such bad reviews because yall are freaking horrible..

Chris E.

50% off my arse!
1 Glorified cardboard pizza cost me over $26.

I have given this place, Domino's on Grand Ave, Waukegan, the benefit of the doubt but no longer. I order a pizza with what and how I want it and it never arrives the way we order it. I am not even sure why I select options when someone making the pizza do not follow the requested way. Everytime the cheese it up pop up menu comes up I say sure, why not only to get my pizza that barely resembles its got cheese on it and its usually under cooked grated shaped cheese peices. I ask for well done because their pizza is always undercooked. Never. SLow the oven chain down and let the pizza cook! I ask for square cut sometimes and it always comes in pie cut. And yes...$7 dollar add on fee for delivery plus I always give a driver tip.

Guess its time to move on. Quit going to Subway around here because they are terrible now also. For the same price, I can go elsewhere!
I know nothing will change but maybe people will read this and say enough is enough. $27 for a simple large pizza with a few toppings and that is while their 50% off promotion is going on.

Genaro's A.

Just order for pick up delivery isn’t worth the hassle.

Nifer L.

Avoid this location like the pandemic and DO NOT ORDER ITALIAN SAUSAGE FROM THIS PLACE as it looks worse than dog food and it is not appetizing or appealing! They do not advertise this Italian sausage in their photos. I spent a pretty penny here and always do and it was a complete waste of money because no one in my house was okay with dog food on our pizza! I called the store and the guy just gas lit me the entire time. I asked for his supervisors number, called and left the supervisor a message and still have not received a call back! This location has terrible customer service and don’t say you were not warned.