Gerber Collision & Glass - Bossier City, Louisiana

M. D.

I brought my vehicle to Gerber Collision and Glass for an inspection after it was struck while parked, as assigned by the other party’s insurance company. The inspection was conducted by an older staff member in the parking lot, and she focused only on the obvious rear damage, missing significant accident-related damages that were later discovered by another dealer.

This incomplete and inadequate inspection caused further frustration, delays, and additional expenses on my part. Despite my efforts to follow up with the insurance company, I received no response and ultimately had to file a claim with my own insurance to get the necessary repairs done.

I expected a professional and thorough inspection from Gerber, but that was not what I received. I am deeply disappointed by their lack of attention to detail and would not recommend their services based on my experience.

Samir P. (.

Several months ago, I had a fender-bender and brought my car here. CBS Collision (now Gerber Collision & Glass) had my rear bumper replaced and painted to match the body color. But for some reasons, the paint peeled off. Then I made a review and Gerber Collision had my car re-scheduled for painting. They eventually did the re-painting and it has been about a year now since then and no peeling off of the paint.

Very GRATEFUL and THANKFUL that they did the repainting of the rear bumper.

David T.

Extremely good work and top quality repair. They stayed in contact throughout the entire time they had my car in the shop. Explained what they had to do and how long it would take. Gave advanced notice of receiving parts taking longer than expected, which was not there fault, but we’re very apologetic. Picked up an immaculately clean vehicle. Will definitely use them again and feel confident referring them.

Manill K.

I took my car in to be repaired after someone hit me and throughout the entire process they were thorough and explained everything about the process. They gave me an estimate of about 7 days for my car to be done when I took it in Tuesday afternoon but by Friday they were done. The quickness of the job doesn’t mean they rushed it because my car looks amazing and I’d definitely use them again. Very professional and extremely friendly.

Vanessa J.

Excellent service from start to finish. I received almost daily calls with updates on my daughter's car. The repair was flawless. Her car looked better than it did when we bought it. Excellent body work and even better customer service. We will absolutely recommend anyone that needs collision repair to go here.

Everardo R.

Outstanding service. Lady at the front was very helpful and the repairs for hail damage left my brand new car looking spotless. I did the estimate with a company scheduled by my insurance but with the estimate in hand they scheduled me right away. The original estimate called for a roof replacement but they were able to avoid cutting the roof and worked the dents out flawlessly. Great customer service, very professional.

Larry C. S. I.

I waited to to rate the company because I wanted to see if they would do the right thing. It was worth it. At the time of this rating I my vehicle a day and a half. The work done on the driver's side door and quarter panel was great. However, they broke the small black paneling in the inside behind the door handle. I didn't know it until I made my first stop after leaving the shop. When I got in and closed the door the paneling fell to the floor. Of course this was at a time when I didn't have time to return. However, I called the shop back and explained the situation. The person I spoke with knew immediately what I was referring to and offered to order the piece and repair it a no extra charge to me (which I don't believe it should be if I've already paid for said repairs.) Thank you CBS-1 Collision for being a reputable company! I would definitely consider you if these types of services is needed again.

Kevin C.

I had CBS Collision conduct paint correction and rear bumper replacement. The work looks great and they kept to the timeline given for the work to be completed. After getting my vehicle back I seen they had cleaned the whole vehicle inside and out. Even though it was a complentery service they did an amazing job with that as well. I definitely recommend CBS collision and will be using them again if needed.