LawnStarter Lawn Care Service - Orlando, Florida

HeyItsAnjelica

I wish I could give them zero stars. All they want is your money. Hired them to do a service, was quoted the $19 first cut price. Long story short, they charged me $90 and left me with a mess of patchy grass. The “pro” said 100% of my grass was over 9 inches which is literally impossible because half of my yard is dead grass. It doesn’t grow at all in more than half the yard. There were some patches that had long grass, but definitely not over 9 inches or more than 50% of the yard so I was not expecting to be charged 100% of the original fee. Their Long grass policy states that you’ll be notified beforehand to approve the pro to cut your grass and charge you the long grass fee - if them deem 50% of your yard to be long, you’ll be charged 50% of the ORIGINAL normal fee and if they deem 100% of your yard to be long, you’ll be charged 100% of the ORIGINAL fee, not the discounted price they quoted you. My $19 cut went from $19 to $90. Absolutely INSANE. And not only was I not notified of the long grass fee as they clearly state in their policy you’ll be notified beforehand, they lied about it being 100% of my lawn. And then they blew the clippings onto my neighbors’ cars and driveway and left patches of grass all in my yard. It looked so choppy and horrible and my house is in the front of my community and I have an HOA to report to. My neighbor was pissed off about the clippings being on his cars and driveway (which was completely valid) and my yard look like a hot mess. I was clearly unhappy with my services and I requested to cancel my account and they said they cannot cancel my account until I reach the 3 cut minimum. I told them about the service and they just kept telling me I can cancel once I’ve had a pro come out and cut my grass 3 times. I don’t want any of their pros coming onto my property and I made that very clear and they still would not cancel my account. So instead, I have to keep “skipping” the services until the end of time because they won’t close out my account after already overcharging me and doing a crappy job. I don’t know where they get these “pros” from but they’re the worst. You’re better off getting recommendations word of mouth or doing a little more research on landscaping companies in your area. These people will try to trap you and force you to use their “pros” even if they do a horrible job. My yard is very small. $90 is just straight up thievery. Personally, with the amount they charged just for the first cut, I just spent the extra money and bought myself a lawnmower and I’m going to do it myself. As the saying goes, if you want something done correctly, do it yourself. If you can’t, definitely go with someone else and NOT with LawnStarter. They suck. Just read the other reviews. They’re all consistent with each other. These people should be out of business. Attached are the photos of what was left of my yard after these “pros” cut my grass. Apparently this is what “neat and clean” looks like. What a joke.

Gwen P.

This company does not take accountability for property damage that is done by their vendors. The negligence and carelessness and lack of willingness to own up and fix what has been damaged is appalling. Not only did one of their vendors cut only half of my grass in the back, but broke a sprinkler head and now will not, fix it due to me. Emailing them a picture in the timeframe that they wanted. My mother almost died while this incompetent vendor came to our house to do a job that should have helped us not be as stressed in such a trial time but all they did was add more stress to a family that is trying to live through medical changes that alter all of our lives. I will be telling everyone I know to avoid this company and better believe that they will not be recommended to anyone that I come across. This company is practicing now intention practices, and they obviously do not care about their customers and would rather cover up for the vendors that they use, have no regard for property or proficiency in their job. Again this company is unwilling to be held accountable for damage to a sprinkler head that was done by their vendor. The sprinkler was broken on the very next day. I contacted them about the damage and sent a picture of the sprinkler head. But because I fail to submit a second picture while my mother is fighting for her life and a hospital bed is so disheartening. Is disheartening that we have less and less compassion for people who are just trying to get through each day.

Christine W.

Poor service. MY Lawnstarter crew only did the bare minimum job. I rarely ever rate them because they don't pay attention to what they're doing if I do comment.. They've broken water irrigation pipes several times and never follow up about it.
They have mowed and weed wacked my prized Paper Iris' so many times that I gave up. There is no consistency.
I tried to grow them back but were moved over again.
They can mow my entire yard, front & back, edge, and blow all the lawn clippings & leaves back on the grass in 5-8 minutes. The entire yard service has been timed many times and they are done in less than 8 minutes. It always looks like a hit & miss job. So disappointed. I'm not a perfectionist at all. I just need simple basic lawn care. What angered me the most was the message that they had completed my lawn service on wednesday and wanted my feedback. They never showed up to do my lawn. They just Lied about doing it. It was so obvious that they tried to pull one over on me and the lawn was never touched. My mowers name is Hector. I had a hard time trusting him but everyone need a job, rght? A basic mowing job is not his Forte. But I refuse to be lied to. I've ended my services with LAWNSTARTER for good.
They are not quality conscious..

CD T.

Working crew does a great job but the person who is behind the scenes running the schedule never sends us a heads up of when the crew are showing up. And "if" they do, they never show up on the dates. I receive texts from crew that the service was completed and they never showed up so I have to keep playing the game of sending pictures to the company that they never showed up just to actually get our grass cut. Terrible company. Hopefully the good working crew will find a better company to work for. They aren't the problem. It's whoever is running the dispatching area within the company.

Richard K.

The last time Lawnstarter showed up for my biweekly service I believe was well over a month ago. It had rained a day or two before but still they ran a heavy riding mower over my lawn digging deep ruts into the lawn, which they promised to fill in but then they never came back. In the past when the ground, but not the grass, was wet they used push mowers. They didn’t even finish mowing my backyard and now they want me to pay a premium for “Long Grass” which is only long because they never cut it when the promised to! Now my HOA is threatening to fine me. They also gave me one price on their advertising then charged me more, which I did not complain about since at first they did a good job and showed up reasonably on time. I hired Lawnstarter because the price they quoted was low and as a senior in very poor health living primarily on Social Security I needed the lowest possible cost, but reality was not equal to their advertising. They kept texting and promising to mow numerous times via their App but simply never showed up again. Now my lawn, which is fairly small, is way overgrown and an embarrassment so I guess I’ll have to hire a professional service.

GVR D.

I really don't thrive on giving bad reviews but it has been constant horrible service. It never fails a holiday the week before and after multiple 😞 cancelations! Hit or miss on someone showing up to do the work. Their solution $15 dollar discount for the month! One to three times ok.. but consistently getting discounts because not showing up or poor service 😕! I will say that for a min it was wonderful! But that was soo long ago! We are awaiting for the service prior to Memorial weekend to be completed to this day! Here is what my lawn looks like! We complained all we get is excuses and delays! Sorry I am loyal to those worthy!! We will not be continuing service with lawnstarter!

Annie L.

Deceptive practices. This is a referral company that will send others to cut your lawn. The first cut was not $19.00 I was overcharged because a patch of weeds were overgrown. The company cutting my lawn never told me about charging extra NOR that he was taking photos. When I complained to the LawnStarter company they said that I had to see the terms in the app, because their website (which was how I applied for services) did not have all the information. I was told by the representative that I would be credited (which never happened).

They are a bait and switch and will over charge you. I am currently disputing charges with my credit card company and WILL never use their services again. Best of luck to those that want to ignore the bad reviews.

Wonder W.

Worse lawn care company in Orlando first time they did an excellent job 2nd time OMG whoever it was that came did the job so so so bad . Then on top of it all saying my grass grow 13 inches in less than a month charge me $103 the first time was $48 .these ppl are scams they hire anybody and lie .then they say someone will be there at 11 am no one came then 11:13 noone came so now 24 hours pass they only have 24 hours to complete the job yet they didn't .if so its free of charge . Yet they still charged me . Even though I removed my card I had on file n delete my account. There still used my card for a service that was incomplete ..let me warn you all I don't recommend this company overpriced ,rush Jobs and don't care to compete.never never again 0/10