LivePerson Automotive - Alpharetta, Georgia

Chip B.

I am the Internet Sales Manager for a busy Auto Dealership, and we/I use Contact at Once to be accessible to customers at any time and via chat, web, mobile, etc. Rolling Contact at Once out to our staff was a breeze because the user console is so intuitive and easy to use. If you don't have the staff to allow for a 24/7 chat presence, fully managed and co-managed programs are available too.

We were so impressed with Contact at Once that we recently ditched our other chat platform and consolidated our services with CaO... and we're glad we did it!

Kevin G.

Excellent software for a car dealership. The desktop and mobile apps make it easy to stay in touch with customers. Being able to reach out and speak with someone while they are still actively searching on your website is priceless. Once you're setup with them, the service is excellent if you have any issues or need further training.

Kaitlyn T.

Customer service is great! The product is very easy to use and install. I am a manager at a high volume store, and this helps customers connect in a more immediate way to help with their answers. The only negative is that I wish in-person training was available. The online courses are great, but it is not the same as having someone be there to train new and existing reps.

Samantha L.

Contact at Once is one of the easiest chat providers for automotive websites. We are easily able to customize our presence on the website and it is a very popular feature with our customers. We average 70% Service and Parts, so if you are looking to increase your penetration in the service drive, you need this, especially if you have a service bdc. It has also been a great tool for sales customers as they are shopping to inquire about details and to confirm availability. Our used car department has had an increase in close rate from online chat since moving from our previous chat provider to Contact at Once. The only challenge I have is the dealer portal is a little cumbersome to me, but we get by and the results are worth it!

Rene B.

Using Contact at Once helps to diverse the channels through which customers can make contact, a very welcome addition to any webpage dealing with customers in general. If used properly, it can be much faster and more informative to customers than e-mail and that makes sales easier and more productive. Contact at Once can also help increase overall customer satisfaction because of a more personalized way of communication. I myself do not like making purchases over a phone call and getting extra information by e-mail can sometimes take ages, so I always use the chat option when available. Keep up the good work!

Chelsea F. (. D.

We use Contact At Once! for our internet department here at our dealership. We really like that customers are able to reach out to us in a way they are comfortable and familiar with: instant messaging! It is very convenient. I would highly recommend this company and its products!

Richard W.

You couldn't ask for a more complete chat solution coupled with unmatched compatibility across third party vendors as well as on your own sites. Good company with great services. I've been a customer for years and regularly count on them to contribute customers to my dealership.

Alicia B.

I use contact at once everyday for work. An amazing platform connecting me with my potential clients 24/7, no matter where I am! The customer service is fantastic and the chat program itself is seamless. Highly recommend!