Marco's Pizza - Snellville, Georgia

Ana A.

I frequent this location because it’s convenient to me and I had never had any issues besides the slight attitude from the young people behind the register. I went in today and placed the order on the receipt. When I get home I open the wings and there are only 10 wings in the box when I paid for 15 wings. I call the restaurant and explained the situation to Kaylin. She said it shouldn’t be an issue that they should be able to remake them for me. I tell her I don’t need the whole order remade, that I would just like the 5 wings that are missing and that I paid for to be made because at this point I’m ready to eat after work. She says ok. I tell her that I will send my husband to pick them up and she said ok. When my husband gets there she told him that she needed the box of wings to confirm that the wings were missing. At no point in the phone conversation that I had with Kaylin did she tell me that I needed to send the box of wings to the restaurant. She gave him a hard time and embarrassed him in front of a restaurant full of people over 5 wings that THEY carelessly forgot to put in my order. I don’t appreciate that.

Coach M.

I ordered a cheese pie and pizza bowl this evening from my local Marcos. I must say, they never have failed me. Today, Javie called and said I’d have to come in to pick up my food instead of having it delivered because they were short a driver. Reluctant and frustrated I picked up my food.

I was met by the manager, Waqas, who was very apologetic and courteous. He offered a beverage for my trouble, and continued to apologize. The food was fresh and the service has always been the best! Thank you for your professionalism, Waqas.

Liza F.

If I could give 0 stars for service and atmosphere, I would. I've been going to this Marco's for years, and I never experienced anything as awful as I did tonight. I placed my order online at 6:19p, walked into the lobby 6:40p to pick it up because it was marked "ready" online, but then waited nearly an HOUR before it was actually ready!!😫 I was not the only one...at least 5 or 6 other people had the same experience. There were lots of people working, but it was total chaos. So disorganized.😠 I had to ask several times if they even had my order in the queue. The worst part was that when the manager finally showed up and got things moving in the right direction, he did not offer anybody discounts or free pizzas. Then, when I got home with my 3 pizzas, the special order was wrong, and the bacon pizza tasted stale and disgusting. 🫣 Inedible. I asked the manager to give us discounts or free pizzas to make us all happier customers, but he did not want to do that. I will NOT be going back again, and I will be calling corporate. 😡Side note: At one point, I had to tell an employee to pick up the chicken wings off the floor so nobody would slip on them. They watched them fall, stepped over them, and kicked them to the side, but didn't pick them up until I said something. They really need better management and training. Utterly ridiculous and unprofessional.

Lauren B.

I am so thankful to have this Marcos location close to my home. My order is always correct and delicious. The store is always clean and the management is great! Definitely recommend!!

Denise T.

Good service. Hot moist pizza with fresh toppings and perfect crust. Nice job Snellville location!

Lawrence P.

It was a great place to pick up a pizza. The cooking was efficient, and had plenty of time to cook everything on top of the pizza as well as the dough, the sauce, and their secret spices. The finished product was delishous and I will definitely go there again. The TV was shotty though and had one channel that kept fading in and out. I think it was only for take out and delivery.

Tauhid J.

Can here tonight and it really was no smiles at all when we were greeted. NO ONE HAD A HAIR NET ON!!!! This is un exceptible

tanesha P.

I love this Marcos location they never fail me yet I wish I could upload the video I took because my pizza look so good and taste even better the pictures i uploaded is not of good quality because I end up eating the pizza after the video I couldn’t wait to take anymore pictures so these are screenshots of the video I took lol the pizz I had was have sausage with pineapple and the other hlf was all meat so yummy