ServiceBridge - Chicago, Illinois

Deanna H.

We have been using ServiceBridge in our home improvement business live for a few months now. There are many features that are simpler for our office and field staff (mobile app) to use than our previous system. We have been happy with our experience with the staff and support from ServiceBridge as well.

Venus W.

Pretty good support and feedback. Intuitive website, I haven't used the app myself but have heard good things. I especially like the scheduling/calendar feature and audit history. Service Bridge has changed the way we do business!

Whitney R.

I am the office manager for my company and we use ServiceBridge for our business. It really has changed the way we work with our customers. They are able to receive and review estimates and invoices quickly. It also allows us to stay up to date on collections and accounting. Although it did take some training and getting used to, we appreciate the positive impact it has made on our business!

Carlsbad G.

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. While being able to use the app in the field has been convenient for my workers, the desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency.

It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and really sometimes completely nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way.
It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile.

The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it.
There are other programs out there that can do this better. I cannot recommend Service Bridge at all.

Ruben R.

Service Bridges online platform has enabled Mr. Rekey Locksmith team to run smoothly for 2 years now. The mobile app also works flawless for our technicians out in the field. SB continues evolving and updating their system on a regular basis with great performance also very user friendly. Recent updates for invoicing sure makes our life a lot easier .
Thank you Service Bridge!!

Jeff A.

The app has made creating estimates for my customers more professional and accurate. It's also nice to always have a record of the work we have suggested. ServiceBridge has really helped in the process of building my business. Very happy!

Fernando D. L. S.

Best software! Amazing Customer Service! Very, very user friendly, allows custom views on information, shows details when invoicing to customers to simplify process and helps determine status very easily. Searching for records is a great tool, it shows Work Orders, Invoices related, absolutely anything related to the search. To make it simple: this software is a must!

Sally N.

Great system, pretty straightforward and easy to navigate/user friendly...and if you have any issues, the awesome SB team jumps right in to assist, literally jumps right in with the AWESOME Live Chat feature. Happy our Company made the switch to ServiceBridge 🙂